Version: 2.2 Effective Date: 1 August 2026 Operator: TEMFARMING (UEN: 53508432C), Singapore
HelperMate is operated by TEMFARMING (UEN: 53508432C), a sole proprietorship registered in Singapore ("we", "our", "us"). We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information about you when you use the HelperMate mobile application. By using the App, you consent to the data practices described in this Policy. However, where a feature is described in this Policy as optional and requiring separate consent — including Task Translation (Section 12) — that feature is activated only through your explicit opt-in within the App, and is not covered by your general consent to this Policy.
We collect the following categories of personal data:
| Category | Data Points | Purpose |
|---|---|---|
| Account Information | Email address, display name, phone number (if Phone Auth used), Google account ID (if Google Sign-In used), profile photo (optional) | Account creation, authentication, and communication |
| Household Information | Household name, invite code, linked member roles | Household management and member coordination |
| Task and Schedule Data | Task descriptions, routines, schedules, completion status | Task coordination between Employer and Helper. Task descriptions and notes are sent to a third-party translation service only when a household member has explicitly enabled Task Translation (see Sections 4.2, 5.1, and 12) |
| Financial Records | Salary entries, expense records, receipt images (processed on-device only) | Salary record-keeping and expense tracking |
| MOM Compliance Data | Work Permit expiry dates, 6-Month Medical Examination dates, Passport expiry dates, rest day records, alert preferences | MOM regulatory compliance tracking and reminders |
| Device Information | Device type, operating system, app version, FCM push notification token | Push notifications, crash diagnostics, and app compatibility |
| Usage Analytics | Feature usage patterns, session duration, screen views (anonymised) | App improvement and performance optimisation |
Data we do NOT collect:
Your personal data is used for the following purposes:
Household data (tasks, schedules, MOM compliance items) is shared between the linked Employer and Helper within your household. Financial records (salary history, expenses) are visible to the Employer only.
We use the following third-party services to operate the App. Each is bound by their own privacy policies and data processing terms:
| Service | Provider | Data Shared | Purpose |
|---|---|---|---|
| Firebase Authentication | Google LLC | Email, phone number, auth tokens | User authentication and session management |
| Cloud Firestore | Google LLC | All household data (encrypted in transit and at rest) | Cloud database for data storage and sync |
| Firebase Cloud Messaging | Google LLC | FCM device token | Push notification delivery |
| Firebase Crashlytics | Google LLC | Crash logs, device info, stack traces (no personal data) | App stability monitoring and bug diagnosis |
| Firebase Cloud Functions | Google LLC | Household data (processed server-side) | Automated compliance checks and data processing |
| Google ML Kit | Google LLC | Receipt images (on-device only, never transmitted) | On-device OCR text recognition |
| Cloud Translation API | Google LLC | Task descriptions and notes (only when Task Translation is explicitly enabled) | On-demand translation of task content into a household member's chosen language |
We may disclose your personal data if required to do so by:
Your data is stored on Firebase servers operated by Google LLC. Firebase infrastructure is hosted in data centres that comply with international security standards (ISO 27001, SOC 2). Firebase uses industry-standard encryption in transit (TLS 1.2+) and at rest (AES-256).
Cross-border processing for translation. When you enable Task Translation, the text of your tasks is sent to the Google Cloud Translation API. This service runs on Google's global infrastructure and the text is likely to be processed on servers located outside Singapore; the processing location cannot be restricted to Singapore for this service. We rely on two safeguards recognised under the PDPA's Transfer Limitation Obligation (Section 26): (1) your explicit consent, given when you enable the feature after being informed of the transfer and the protections described here; and (2) Google's Cloud Data Processing Addendum, a legally binding agreement requiring a standard of protection comparable to the PDPA, supported by Google's APEC Cross-Border Privacy Rules certification. Google has stated that text sent to the Cloud Translation API is not used to train its models, is retained only briefly to perform the translation (typically deleted within 7 days, and no longer than 14 days), and is not shared with any other party. We transmit this text only over encrypted connections, and only while you have the feature enabled.
Access to household data is restricted by Firestore Security Rules. These rules enforce that:
The OCR receipt scanning feature uses Google ML Kit, which performs all processing entirely on your device. Receipt images are not transmitted to HelperMate servers or any third party.
We implement the following security measures:
However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
| Data Type | Retention Period | Trigger for Deletion |
|---|---|---|
| Account data | Duration of account | Account deletion request |
| Household data | Duration of household + 30 days | Household dissolution |
| MOM compliance data | Duration of household + 30 days | Household dissolution or account deletion |
| Financial records | Duration of account + 30 days | Account deletion request |
| Cached task translations | Duration of household + 30 days; removed promptly when Task Translation is disabled | Household dissolution, account deletion, or Task Translation disabled |
| Crash logs | 90 days | Automatic expiry |
| Anonymised analytics | Indefinite (non-personal data) | N/A |
You may request deletion of your account and associated data at any time. We will process deletion requests within 30 days. Contact: privacy@helpermate.app
As a data subject under Singapore's PDPA, you have the following rights:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request a copy of personal data we hold about you | Email dpo@helpermate.app |
| Correction | Request correction of inaccurate or incomplete data | Email dpo@helpermate.app or edit in-app |
| Withdrawal of Consent | Withdraw consent for specific data processing purposes (including Task Translation, via Account Settings) | Account Settings or email dpo@helpermate.app |
| Deletion | Request deletion of your personal data | App > Menu > Edit Profile > Delete Account, or email privacy@helpermate.app |
| Data Portability | Request your data in a portable format | Email dpo@helpermate.app |
To exercise any of these rights, contact us at: privacy@helpermate.app or dpo@helpermate.app. We will respond within 30 days.
If an Employer enters personal data about their Helper (including Work Permit numbers, passport details, medical examination dates, or salary information), the Employer is responsible for:
TEMFARMING acts as a data intermediary in this context. The Employer remains the data controller responsible for ensuring lawful collection and use of their Helper's personal data.
HelperMate is not intended for use by persons under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child under 13 without parental consent, we will take steps to delete that information promptly.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us at privacy@helpermate.app.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. For significant changes, we will:
Continued use of the App after the effective date of any change constitutes your acceptance of the updated Privacy Policy. The date of the most recent revision appears at the top of this document.
In the event of a data breach that is likely to result in significant harm to affected individuals or is of a significant scale, TEMFARMING will:
To report a suspected security vulnerability or data breach, contact: dpo@helpermate.app
Task Translation is an optional feature, switched off by default. When a household member explicitly turns it on, the text of tasks (descriptions and notes) is translated into their preferred language so an Employer and Helper who speak different languages can understand each other. To do this, the task text is sent to the Google Cloud Translation API, which processes it on global infrastructure that may be located outside Singapore (see Sections 4.2 and 5.1). This feature is never active unless you have explicitly enabled it through the opt-in screen in the App.
Tasks are working instructions, not a place to store sensitive personal data. Please do not enter the following into task descriptions or notes:
If you enable Task Translation, anything you place in a task will be transmitted to the third-party translation provider described above. We strongly recommend keeping such information out of tasks entirely. Where this information is needed for MOM compliance, use the dedicated fields provided elsewhere in the App (which are not sent for translation), not free-text tasks.
You decide whether to enable Task Translation and what to write in a task. You are responsible for the content you enter, including any sensitive information you choose to enter despite the guidance above, and for obtaining any consent needed from other people (for example, your Helper) before entering information about them. Where an Employer enters information about a Helper, the Employer's responsibilities in Section 8 apply in addition to this Section; the transmission of that content for translation is governed by this Section 12 and Section 5.1.
Enabling Task Translation does not remove our obligations under the PDPA for the data we hold and process. We continue to apply the security measures in Section 5, transmit task text only over encrypted connections, send it only while you have the feature enabled, and rely only on the cross-border safeguards described in Section 5.1.
You can disable Task Translation at any time in Account Settings. Once disabled, no further task text is sent for translation, and cached translations already produced are removed promptly (and in any case in line with Section 6).
HelperMate by TEMFARMING (UEN: 53508432C) Last updated: 26 June 2026